The short version: All payments are processed by Paddle, who acts as the Merchant of Record and handles refund requests directly. Monthly subscriptions are not refunded for unused days. The White Label setup fee is non-refundable. If something went wrong on our end, contact us and we will make it right.
Service operator: KN Software & Services B.V.
Registered address: Veluwezoom 5, 1327AA Almere, the Netherlands
Contact: support@punchcard.online
All payments for Punchcard subscriptions and setup fees are processed by Paddle.com Market Limited ("Paddle"), who acts as the Merchant of Record for all transactions. This means Paddle is the legal seller of record for your purchase. Your payment is made to Paddle, not directly to KN Software & Services B.V.
Because Paddle is the Merchant of Record, Paddle's refund policy applies to your purchase in addition to this policy. In the event of any conflict, Paddle's policy governs the actual processing of your refund request. You can find Paddle's refund policy at paddle.com/legal/buyers.
To request a refund through Paddle directly:
Visit paddle.com/legal/buyers or contact Paddle support at paddle.net/support. You will need the email address used for your purchase and your order number, which is included in your payment receipt from Paddle.
The Free plan has no cost. No payment is taken and no refund applies.
Free trials of the Pro plan are provided at no charge. No payment is taken during a trial period. If you do not subscribe before your trial ends, your account automatically reverts to the Free plan with no charge and nothing to refund.
Pro subscriptions are billed monthly in advance. We do not offer partial refunds for unused days within a billing period. When you cancel, your Pro access continues until the end of the period you have already paid for.
You subscribed on 1 June, used the service throughout June, and cancelled on 20 June. Your Pro access continues until 1 July. No refund is issued for the remaining 11 days.
You subscribed and then decided the service is not for you after a few days of use. The free trial exists for this purpose. Subscriptions entered after a trial do not qualify for a change-of-mind refund.
You were charged after cancelling your subscription due to a billing error. Contact us and we will resolve this promptly.
You were charged twice for the same billing period due to a technical error. Contact us and we will arrange a full refund of the duplicate charge.
The Service experienced a prolonged outage or critical failure during your paid billing period that significantly impaired your ability to use it. We handle these on a case-by-case basis and will act fairly.
If you are a consumer in the European Union, you may have a statutory right of withdrawal for digital services under Directive 2011/83/EU. However, by subscribing and accessing the Pro features immediately, you expressly consent to the immediate provision of the digital service and acknowledge that your right of withdrawal is waived upon commencement of the service, as permitted under Article 16(m) of that Directive.
If you are a consumer in the United Kingdom, similar provisions apply under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Nothing in this policy affects your statutory rights where they cannot be excluded by contract.
The White Label monthly subscription fee of €35 per month follows the same policy as the Pro plan above. No partial refunds for unused days. Cancellation stops future billing at the end of the current period.
The White Label setup fee of €199 is strictly non-refundable under all circumstances once payment has been made.
The setup fee is charged in connection with configuration work that is bespoke to your account — custom domain configuration, DNS setup, SSL certificate provisioning, and visual customisation. This work commences promptly upon payment. Because the work is bespoke and begins immediately, the setup fee cannot be refunded regardless of:
We recommend that prospective White Label customers trial the Pro plan and evaluate the Service thoroughly before commissioning the White Label setup.
For billing errors and eligible refund situations, contact us first at support@punchcard.online with your registered email address and a brief description of the issue. We aim to respond within 2 business days.
For refund requests processed through Paddle's Merchant of Record system, you may also contact Paddle directly. Paddle has authority to issue refunds on eligible transactions independently of our involvement.
Refunds, where approved, are returned to the original payment method. Processing times depend on your bank or card issuer and are typically 5–10 business days after the refund is issued.
We ask that you contact us before initiating a chargeback with your bank or card issuer. Most billing issues can be resolved quickly and without the need for a chargeback. Unwarranted chargebacks may result in account suspension.
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Material changes will be communicated by email with at least 14 days' notice before taking effect.
Contact us at support@punchcard.online
KN Software & Services B.V. · Veluwezoom 5, 1327AA Almere, the Netherlands
For Paddle billing issues: paddle.net/support