These Terms of Service govern your use of Punchcard, a session tracking application for independent professionals. By creating an account or using the service, you agree to these terms. Please read them carefully.
Service operator: KN Software & Services B.V.
Registered address: Veluwezoom 5, 1327AA Almere, the Netherlands
Intellectual property owner: KNagy Holding & Investments B.V., Veluwezoom 5, 1327AA Almere, the Netherlands
Contact: support@punchcard.online
Punchcard is a web-based session tracking application ("the Service") operated by KN Software & Services B.V. ("we", "us", "our") under licence from KNagy Holding & Investments B.V., which owns all intellectual property rights in the Service.
The Service allows independent professionals ("Trainers") to track prepaid session blocks for their clients ("Clients"). Trainers access the Service through a registered account. Clients access a read-only view of their session balance through a unique, privately shared link provided by their Trainer — no Client account registration is required or offered.
The Service does not process, facilitate, or intermediate payments of any kind between Trainers and Clients. All financial arrangements between Trainers and their Clients are conducted entirely outside of the Service and are solely the responsibility of the parties involved.
To use the Service as a Trainer you must:
You are responsible for maintaining the security of your account. Access is granted via a magic link sent to your registered email address. You must not share your account access with others. We are not liable for any loss or damage arising from unauthorised access to your account where you have failed to take reasonable security precautions.
One person or legal entity may not maintain more than one free account. Operating multiple accounts to circumvent plan limits is a violation of these terms and may result in account termination.
The Free plan allows Trainers to manage up to three active clients at no charge, indefinitely. Features included in the Free plan are described on the pricing page and may be updated from time to time with reasonable notice.
The Pro plan is available for €12.99 per month and provides unlimited active clients and additional features as described on the pricing page. A free trial period may be offered at our discretion. During a trial, all Pro features are available. At the end of the trial, the account automatically converts to the Free plan unless a subscription is activated.
The White Label plan is available for €35 per month plus a one-time setup fee of €199. The setup fee is charged upon commencement of setup work and is non-refundable under any circumstances. The monthly fee is billed from the date the White Label configuration is made available to you.
All subscription payments are processed by Paddle.com Market Limited ("Paddle"), who acts as the Merchant of Record for all transactions. By subscribing to a paid plan, you agree to Paddle's terms of service and privacy policy, available at paddle.com/legal. Your payment details are collected and stored by Paddle and are never accessible to us.
Subscriptions are billed monthly in advance on the anniversary of your subscription start date. You may cancel your subscription at any time through the Plan section of your account settings. Upon cancellation, your Pro access continues until the end of the current billing period. Your account then moves to the Free plan. No partial refunds are issued for unused days in a billing period.
We reserve the right to change subscription pricing. We will provide at least 30 days' notice of any price increase by email to your registered address. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.
You agree to use the Service only for lawful purposes and in accordance with these terms. You must not:
You retain ownership of all data you enter into the Service, including client names, session records, and any other information you provide ("Your Data"). You grant us a limited licence to store, process, and display Your Data solely for the purpose of providing the Service to you.
You are responsible for ensuring that your use of the Service complies with applicable data protection law, including the EU General Data Protection Regulation (GDPR) where applicable. In particular, you are responsible for having an appropriate legal basis for processing your clients' personal data through the Service, and for informing your clients that their session data is stored in a digital system.
We process personal data on your behalf as a data processor. Our data processing practices are described in our Privacy Policy.
The Service, including its design, software, algorithms, text, graphics, and all other content (excluding Your Data), is owned by KNagy Holding & Investments B.V. and licenced exclusively to KN Software & Services B.V. for commercial operation. All rights are reserved. Nothing in these terms grants you any ownership or licence to the Service itself beyond the right to use it as described herein.
The Punchcard name, logo, and associated marks are proprietary to KNagy Holding & Investments B.V. You may not use them without prior written consent, except that White Label customers may indicate privately to their own clients that their system is powered by Punchcard if they wish, but are not required to do so.
We aim to provide a reliable service but do not guarantee uninterrupted availability. We may perform scheduled or emergency maintenance at any time. We will make reasonable efforts to notify users in advance of planned downtime.
We reserve the right to modify, suspend, or discontinue any feature of the Service at any time. For material changes that negatively affect paid subscribers, we will provide at least 30 days' notice. If we discontinue the Service entirely, we will provide at least 60 days' notice and ensure all data is exportable during that period.
You may close your account at any time by contacting us at support@punchcard.online. Upon account closure, your data will be retained for 30 days to allow for recovery in case of error, after which it will be permanently deleted.
We may suspend or terminate your account immediately if you breach these terms, engage in fraudulent activity, or use the Service in a way that causes harm to us, other users, or third parties. In such cases we are not obligated to provide a refund for any unused portion of a paid subscription.
To the maximum extent permitted by applicable law, KN Software & Services B.V. and KNagy Holding & Investments B.V. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or business opportunities, arising from your use of or inability to use the Service.
Our total aggregate liability to you for any claim arising out of or relating to these terms or the Service shall not exceed the amount you paid us in the 12 months preceding the event giving rise to the claim, or €100, whichever is greater.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be error-free, secure, or available at any particular time.
These terms are governed by and construed in accordance with the laws of the Netherlands. Any dispute arising from or relating to these terms or the Service shall first be submitted to good-faith mediation. If mediation is unsuccessful, disputes shall be subject to the exclusive jurisdiction of the competent courts of Amsterdam, the Netherlands.
If you are a consumer resident in the European Union, you may also be entitled to use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
If you are a resident of the United Kingdom, nothing in these terms affects your statutory rights as a consumer under UK law.
Access to the Service may be restricted by geographic region at our discretion. We currently limit access to users within Europe. We reserve the right to modify geographic access restrictions at any time.
We may update these terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the updated terms. If you do not agree to the updated terms, you must stop using the Service and may close your account.
If any provision of these terms is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions shall continue in full force and effect.
Contact us at support@punchcard.online
KN Software & Services B.V. · Veluwezoom 5, 1327AA Almere, the Netherlands